Privacy policy

Who is responsible

The data controller is Valle Kraft, Inc., registered in Panama, which operates in Colombia through its branch at Calle 93 7J-17, Caucaseco, Palmira, Valle del Cauca. Write to sales@vallekraft.com or call +57 305 469 6634 for privacy requests.

What we collect

Our website forms ask for your name, company, email address and country, and for details of the paper you need or want to sell. We also keep what you send us by email, and the business contact details that come with an order: names, job titles, phone numbers and delivery addresses of the people we deal with at your company.

This site sets no advertising or analytics cookies. Our hosting provider records IP addresses in its server logs to keep the site secure and running. We do not ask for sensitive data as Colombian law defines it, and we do not knowingly collect data from minors.

What we use it for

• Answering your inquiry and preparing a quotation.
• Entering into and performing a supply contract, including shipping, customs and payment documents.
• Meeting our accounting, tax and legal obligations.
• Sending you information about our grades when you have asked for it. You can opt out at any time.

Your authorization

We process your data with your prior, express and informed authorization. On our website forms you give it by ticking the consent box. Where you contact us by email or phone, you give it by sending us your details for one of the purposes above. You can revoke it at any time, unless a legal or contractual duty requires us to keep the data.

Your rights

Under Article 8 of Law 1581 of 2012 you can, free of charge:

• Know, update and correct your personal data.
• Ask for proof of the authorization you gave us.
• Be told how we have used your data.
• Revoke your authorization or ask us to delete your data.
• Complain to the Superintendencia de Industria y Comercio once you have first raised the matter with us.

How to make a request

Email sales@vallekraft.com with the subject line "Personal data". Tell us who you are, what you are asking for, and how we should reply.

We answer a query within 10 business days. A complaint, such as a request to correct or delete data, is answered within 15 business days. If we need longer, we will tell you why before the deadline and answer within a further 5 business days for a query or 8 for a complaint. If a complaint is missing information, we will ask for it within 5 business days. A complaint left incomplete for two months after that request is treated as withdrawn.

Who else handles your data

Our website and its form run on Netlify, and our email runs on Google Workspace. Data may be stored on Amazon Web Services servers, which may be outside Colombia, and is processed only on our instructions. Your data may also be shared within our group, with Valle Kraft USA, our US subsidiary. Some of these companies are outside Colombia. By giving your authorization you accept these transfers, and we require each recipient to protect your data to the standard this policy sets.

We do not sell personal data. Outside Netlify, Google Workspace and Valle Kraft USA, we share it only where a shipment requires it, with producing mills, freight forwarders, carriers, insurers and customs authorities, or where the law requires it.

How long we keep it

Inquiry data that does not lead to an order is deleted once it is no longer needed to answer you. Data linked to a contract is retained for the period required by Colombian commercial and tax law.

Security

Access to personal data is limited to the staff who need it, through individual accounts. Data in transit to and from this site is encrypted.

Changes to this policy

We publish any change on this page. If a change affects the purposes for which we use your data, we will tell the people affected before it applies.